• All room rates are per person and night.
• All room prices are quoted without local tax.
• The local taxes are €2.80 per person per day (kids below the age of 14 are free).
  The local tax is expected to increase in 2024.
• Double room for single use (subject to availability): 25% surcharge per night in the desired category
• Discount for overnight stay and breakfast: €15.00
  Additional charge for our gourmet half-board package, if booked on site: starting at €38.00
• Short-stay surcharge (less than three days): we reserve the right to charge a short-stay surcharge (according to individual offer).
• The price differences are based on the different room sizes.

• The prices of all vacation packages are based on the second room category.
• Choosing a different category will cause a corresponding deduction or surcharge.
• The package prices are per person for the specified period.
• All vacation packages are quoted without local tax.
• The local taxes are €2.80 per person per day (for people aged 14 and over).
  The local tax is expected to increase in 2024.

The discounts apply from two full-paying adults in a double room or apartment.
In summer, participation in the BIG Family Summer Club is possible with a minimum stay of seven days (prices upon request).

In winter, childcare is available at the Froneben mid-station (prices upon request).

We grant the following discounts for children accompanying at least two full-paying adults in the same room:

• 0–3 years: 100% discount
• 4–5 years: 80% discount
• 6–10 years: 60% discount
• 11–14 years: 30% discount
• 15–17 years: 10% discount

If your dog is used to staying in hotels and to contact with other dogs, you are welcome to bring him along on you vacation. It is important that your four-legged friend can stay alone in the room without barking or damaging objects, because unfortunately you cannot take your dog into the restaurant and wellness area. The fee for accommodating your dog is €20 per day.

Please note that a maximum of one dog is allowed per room (subject to final cleaning). Please note that muzzles are mandatory on public transport in the Stubai Valley region.

Thank you for your cooperation and understanding with regard to these regulations. We look forward to welcoming you and your four-legged friend!

• Check-in: on the day of arrival, your room will be ready for you at 2 p.m.
• Checkout: on the day of departure, we kindly ask that you vacate the room by 10 a.m. at the latest
• Should you arrive late or depart early for any reason, you will be charged according to your booking details.
• The provisions of the Austrian Hotel regulations apply as agreed.
• You can pay the hotel bill in cash or by debit card, VISA, or Eurocard.
• Shuttle service: we will gladly arrange your transfer from the hotel to the train station or Innsbruck airport. €55.00 per trip.

Vacation at last ... but sometimes unforeseen events make a cancellation necessary. And we too must comply with the conditions of Austrian hotel law.

Cancellations are annoying. For you and for us. It would be a pity if your vacation with us would not happen. But it would also be a pity if rooms would be unused, when other guests would have been happy to have them. So here’s a suggestion if things suddenly change: please notify us immediately. We will try to accommodate you as much as possible.

Our tip: we recommend that you take out travel and cancellation insurance, and we would like to point out that the entire room price will be charged in the event of late arrival or early departure!

• Up to two months before arrival: no cancellation fee
• From two months to one month before arrival: 40% of the total price
• From one month to seven days before arrival: 70% of the total price
• In the last week (seven days) before arrival: 90% of the total price
• In case of early departure or no-show: 100%